Returns & Refunds Policy

At Hany Elevate, we want you to love what you ordered. If something isn't right, we're here to make it easy.

Returns Window

You may return eligible items within 14 days of delivery for a full refund or exchange. Items must be:

Unworn, unwashed, and in original condition
With all original tags attached
In original packaging where possible

How to Start a Return

Email us at support@hanyelevate.com with your order number and reason for return
We'll respond within 2 business days with return instructions
Pack your item securely and send it to the address provided

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to your original payment method.

Original shipping costs are non-refundable unless the item is faulty
You are responsible for return postage costs unless the item is defective or incorrect

Exchanges

We're happy to exchange items for a different size or colour, subject to availability. Please note in your return email that you'd like an exchange.

Faulty or Incorrect Items

If you've received a faulty or incorrect item, please contact us at support@hanyelevate.com within 48 hours of delivery with a photo of the issue. We'll cover all return postage and arrange a replacement or full refund.