Refund policy

Changed your mind?

You can cancel or return most items within 14 days of receiving them for any reason. Items must be unused, in their original condition and packaging. Email hello@hanyelevate.com with your order number before sending anything back, and we'll give you the return address. Please don't send items back without contacting us first.

You pay the return postage, unless the item is faulty or we sent the wrong item. We recommend a tracked service. The return address may be outside the UK, and we will tell you where it is before you send anything.

Faulty, damaged or wrong items

Email us with your order number and a photo within 30 days of delivery. We'll offer a replacement or a full refund, and you won't pay any return costs. Sometimes we won't need the item back.

Items we can't accept back (unless faulty)

• Personalised items
• Earrings, and socks, tights or other underwear-type items that have been opened, for hygiene reasons
• Gift cards

Refunds

Once we receive your return, we refund you within 14 days to your original payment method. If you return a whole order within the 14 days, we also refund the standard delivery charge you paid. Your bank may take a few extra days to show the refund.

Exchanges

We don't do direct exchanges. Please return the item and place a new order.

This policy does not affect your statutory rights.