Shipping policy

Thank you for shopping with Hany Elevate. This policy explains how we process and ship your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.

Shipping Locations & Delivery Times

We ship worldwide from multiple fulfillment centers. Delivery times vary depending on your location and the warehouse your order ships from:

Region	Estimated Delivery Time
United States	3–8 business days
Canada	5–12 business days
United Kingdom & Europe	7–15 business days
Australia	7–15 business days
Rest of World	10–25 business days

Please note: These are estimates, not guarantees. Delivery times may be affected by customs processing, local courier delays, or peak seasons (e.g., holidays).

Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. [Choose one: "We offer free shipping on all orders." / "A flat shipping rate of [$X] applies to all orders." / "Shipping costs are calculated based on cart value and destination."]

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after you receive this email, as it can take time for the courier to scan the package into their system.

You can track your order at any time by [visiting our order tracking page / using the tracking link provided in your shipping confirmation email]. If you need help, email us at hello@hanyelevate.com.

Customs, Duties & Taxes

For international orders, your country may charge import duties, taxes, or customs fees upon delivery. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us at hello@hanyelevate.com with your order number so we can investigate.

If a package is confirmed lost in transit, we will offer a replacement or a full refund.
If a package shows as delivered but you have not received it, please check with neighbors, your building management, or local courier office before contacting us, as this is sometimes a temporary tracking delay.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@hanyelevate.com — we can only make changes before the order has been processed for shipment.

Multiple Items in One Order

If your order contains multiple items, they may ship separately from different warehouses and arrive at different times. You will receive a separate tracking number for each shipment.