Shipping policy

Hany Elevate is a small online shop based in London, United Kingdom. Our products are sent directly from our suppliers' warehouses, most of which are outside the UK, so delivery takes a little longer than from a high-street shop. Every order is tracked.

Processing time

We pass your order to our supplier within 1–3 working days of payment. Orders are not processed at weekends or on UK bank holidays.

Delivery times and costs

We currently deliver to the United Kingdom only.

Cost	Estimated delivery (from order)
£4.99, free on orders of £50 or more	7–12 working days

These are estimates, not guarantees. Busy periods such as Christmas, bad weather or customs checks can cause delays. If you order several items, they may arrive in separate parcels.

Tracking

When your order ships, we email you a tracking number. Tracking can take 2–5 days to start updating.

Taxes

Prices include VAT. There are no extra charges to pay on delivery.

Late, lost or damaged parcels

If your order hasn't arrived within the estimated time, email hello@hanyelevate.com with your order number. If a parcel is confirmed lost, we will send a replacement or give you a full refund.