Privacy Policy — HANY ELEVATE
Last updated: 01 January 2026
HANY ELEVATE (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit hanyelevate.com, make a purchase, or interact with our services.
1. Information We Collect
We collect information to provide a seamless shopping experience and improve our services.
Information you provide directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely by third‑party providers)
- Account login details (if you create an account)
Information collected automatically
- IP address
- Device type and browser
- Pages viewed and time spent on the website
- Cookies and tracking technologies
- Shopping cart activity
Information from third parties
- Payment processors (e.g., Stripe)
- Analytics providers (e.g., Google Analytics)
- Social media platforms (if you interact with our content)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Personalize your shopping experience
- Improve website performance and security
- Send updates, promotions, and brand news (only with your consent)
- Prevent fraud and maintain safe transactions
- Comply with legal obligations
3. Legal Basis for Processing (UK & EU GDPR)
We process your data under the following lawful bases:
- Contract — to fulfil your orders
- Consent — for marketing communications
- Legitimate interest — to improve our website and protect our business
- Legal obligation — for tax, fraud prevention, and compliance
4. How We Share Your Information
We do not sell your personal data. We may share information with:
- Payment processors (e.g., Stripe)
- Delivery and logistics partners
- Website hosting and analytics providers
- Professional service providers (legal, accounting, security)
- Authorities when required by law
All partners are required to protect your data and use it only for the services they provide.
5. Cookies & Tracking Technologies
We use cookies to:
- Enable essential website functions
- Remember your preferences
- Analyse website performance
- Deliver relevant ads and marketing
You can manage cookie preferences through your browser settings or our cookie banner.
6. Data Retention
We keep your information only as long as necessary for:
- Fulfilling orders
- Legal and tax requirements
- Resolving disputes
- Improving our services
When no longer needed, data is securely deleted or anonymised.
7. Your Rights (UK & EU GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the ICO (UK)
To exercise your rights, contact us at support@hanyelevate.com
8. Data Security
We use industry‑standard security measures to protect your information, including:
- Encrypted payment processing
- Secure servers and firewalls
- Access controls and authentication
- Regular security monitoring
However, no online system is 100% secure, and we encourage you to protect your account credentials.
9. International Transfers
If your data is transferred outside the UK or EU, we ensure it is protected through:
- Standard Contractual Clauses (SCCs)
- Verified secure service providers
- GDPR‑compliant safeguards
10. Children’s Privacy
Our website is not intended for individuals under 16. We do not knowingly collect children’s data.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
For questions about this Privacy Policy or your personal data, contact:
HANY ELEVATE
Email: support@hanyelevate.com
Location: England, United Kingdom