Terms & Conditions

1. Use of Our Website

By using our website, you confirm that:

• You are at least 18 years old
• You will not misuse the website or engage in unlawful activity
• You will provide accurate information when creating an account or placing an order

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information

We aim to display accurate product descriptions, colours, and images. However:

• Colours may vary slightly due to screen settings
• Measurements are approximate
• Availability is subject to change

We reserve the right to modify or discontinue products at any time.

3. Pricing & Payments

All prices are listed in GBP (£) unless stated otherwise.

• Prices may change without notice
• Promotional codes cannot be combined unless specified
• Payments are processed securely through trusted third‑party providers

By placing an order, you confirm that you are authorised to use the payment method provided.

4. Order Acceptance

After placing an order, you will receive an email confirmation. This does not guarantee acceptance.

An order may be cancelled if:

• The item is out of stock
• Payment cannot be processed
• There is an error in pricing or product information
• Fraudulent activity is suspected

If an order is cancelled, you will be notified and refunded where applicable.

5. Shipping & Delivery

Shipping times are estimates and may vary due to external factors.

• Delivery delays caused by couriers, customs, or weather are outside our control
• You are responsible for providing accurate delivery information
• Risk of loss transfers to you once the order is delivered

Full details are available in our Shipping Policy.

6. Returns & Refunds

Our Returns Policy outlines eligibility, timeframes, and procedures.

Key points:

• Returns accepted within 14 days of delivery (conditions apply)
• Items must be unworn, unused, and in original condition
• Refunds are issued to the original payment method
• Return shipping costs are the customer’s responsibility unless the item is faulty

Full details are available in our Refund & Returns Policy.

7. Intellectual Property

All content on hanyelevate.com—including logos, images, text, graphics, and designs—is the property of HANY ELEVATE.

You may not:

• Copy, reproduce, or distribute content
• Use our branding without written permission
• Exploit any part of the website for commercial purposes

8. User Accounts

If you create an account:

• You are responsible for maintaining confidentiality of login details
• You must notify us immediately of any unauthorised access
• We may suspend or terminate accounts for misuse

9. Limitation of Liability

To the fullest extent permitted by law, HANY ELEVATE is not liable for:

• Indirect, incidental, or consequential damages
• Losses arising from website downtime or technical issues
• Delays or failures caused by events beyond our control

Your statutory rights remain unaffected.

10. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for:

• Their content
• Their privacy practices
• Their terms and conditions

You access third‑party sites at your own risk.

11. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy.

We collect and process data to:

• Fulfil orders
• Improve website performance
• Provide customer support
• Comply with legal obligations

Full details are available in our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes take effect once posted on this page. Continued use of the website indicates acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.

14. Contact Information

For questions about these Terms & Conditions, contact:

HANY ELEVATE
Email: support@hanyelevate.com
Location: England, United Kingdom

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