Privacy Policy

Privacy & Transparency Policy

Last Updated: [22/08/2025]

At HANY Elevate (“we,” “our,” “us”), accessible at hanyelevate.com, we are committed not only to protecting your privacy but also to providing complete transparency about our business, policies, and the way we interact with our customers. This policy describes how we collect, use, and disclose your personal information, and how we maintain trust, security, and compliance with best practices required by Google Merchant Center.

1. Our Business Identity & Transparency

We believe in clear communication about who we are and how we operate:

Our Shipping Policy, Returns & Refunds Policy, Terms & Conditions, and this Privacy & Transparency Policy are publicly available so customers know their rights and how to interact with us.

2. Collecting Personal Information

When you visit our Site, we collect information necessary to improve your shopping experience and process your orders.

  • Device Information: Browser, IP address, time zone, cookies, viewed products, and interactions with our site.

  • Order Information: Name, billing/shipping address, phone number, and email.

  • Customer Support Information: Any additional details you share when contacting us.

We collect this information to:

  • Process and fulfill your orders

  • Provide secure payment and fraud prevention

  • Improve our website performance and design

  • Communicate with you about orders and promotions (if you consent)

3. Promoting Reputation & Trust

To ensure transparency and credibility:

  • We display customer reviews and feedback on our store.

  • We highlight trust and security badges, such as SSL security and secure payment certifications.

  • We encourage customers to leave reviews, helping us maintain eligibility for Google Seller Ratings.

4. Professional Design & Security

Your security is our priority.

  • Our website uses a professional, mobile-friendly design to ensure a seamless shopping experience.

  • We use a valid SSL certificate (HTTPS) to encrypt data and secure all transactions.

5. Business Information in Merchant Center

We maintain accurate and consistent business information in our Google Merchant Center settings, including:

  • Business name

  • Verified contact details

  • Links to our customer service policies (Shipping, Returns, Privacy, Terms & Conditions)

This information always matches what is published on our website.

6. SEO & Product Data Accuracy

To make sure our customers can find and trust our products:

  • We follow SEO best practices when listing our products.

  • Product information (titles, descriptions, prices, and availability) in Google Merchant Center always matches our website.

  • We keep our product feed updated to avoid mismatches.

7. Retention of Information

We retain customer information only as long as necessary for order fulfillment, compliance, and legal obligations. Customers may request deletion at any time by contacting us.

8. Your Rights

Depending on where you live, you may have rights under laws such as the GDPR (Europe) and CCPA (California). These include:

  • Accessing the personal information we hold about you

  • Requesting correction, deletion, or portability of your data

  • Opting out of targeted advertising

9. Cookies & Advertising

We use cookies to enhance browsing, store preferences, and enable secure transactions. We may also use cookies for analytics and advertising.

You can manage cookies via your browser settings, though some features may be limited.

To opt out of targeted ads:

10. Do Not Track

We currently do not respond to browser "Do Not Track" signals due to the lack of a consistent industry standard.

11. Updates to This Policy

We may update this Policy to reflect changes in our business practices, compliance requirements, or legal obligations. Updates will be posted here with a new “Last Updated” date.

12. Contact Us

For questions, requests, or complaints about privacy or transparency, please contact us at:

📧 Email: hanyelevate@gmail.com
🌐 Contact Form: Contact Page